1800 Privacy Policy — Malaysian User Data Protection
This document transparently explains how the 1800 platform collects, uses, stores and protects the personal information of our users in Malaysia. Your privacy is our priority.
Effective Date: January 2026 | Version: 2026.1
1. Information We Collect
The 1800 platform collects several categories of information when you register, log in or use our services. This collection is carried out transparently and only for the purposes stated in this policy.
Account Information: During registration, we collect your full name, phone number, email address and identity verification details required to verify your identity in accordance with platform compliance requirements.
Device & Browser Information: Our system automatically records device type, operating system, browser version, IP address, time zone and screen resolution. This information is used to optimise how the platform displays across different devices, particularly the Android and iOS smartphones widely used by Malaysian users.
Local Payment Information: To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we store payment-related information such as your bank name, partially encrypted account number and transaction records. We do not store your internet banking password or full payment card number.
Usage Data: We record pages visited, session duration, matches or games accessed, clicks and in-platform actions. This data helps us understand usage patterns and improve the user experience.
Cookies: The platform uses cookies to maintain login sessions, save display preferences and help us analyse platform usage in aggregate.
2. How We Use Your Information & Cookies
All information collected by 1800 is used solely for legitimate and transparent purposes. We do not sell or rent your personal data to third parties for marketing.
Your information is used for the following purposes:
- Managing and verifying user accounts and securely processing financial transactions in MYR.
- Providing effective customer support when you reach out to us.
- Sending important notifications related to your account, transactions or policy changes.
- Detecting and preventing fraud, money laundering or misuse of the platform.
- Complying with applicable laws and regulations in Malaysia.
- Continuously improving platform performance, security and the overall user experience.
About Cookies: Session cookies are used to maintain your login status while using the platform. Preference cookies store display settings such as language and theme. Analytics cookies, where applicable, only collect aggregated data without identifying individual users. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
3. Data Storage, Security & Information Sharing
1800 user data is stored on servers protected with industry-standard encryption. We use SSL/TLS protocols for all communication between your device and our servers, ensuring your information remains protected in transit.
Access to user data on our end is limited to staff who genuinely need it to perform their duties. All staff with access to user data are bound by strict confidentiality agreements.
Your data is retained for as long as your account is active or as long as required to comply with legal obligations. When an account is closed, we will delete or anonymise your data within a reasonable period, unless continued retention is required by law.
Third-Party Sharing: 1800 only shares user information in the following limited circumstances:
- With authorised payment service providers who process deposits and withdrawals in MYR — they are bound by confidentiality and data protection agreements.
- When required by law, court order or direction from a competent Malaysian authority.
- To prevent or investigate fraud, financial crime or unlawful activity involving your account.
We do not share your personal information with advertisers, marketing companies or social media platforms without your explicit consent.
4. User Rights Over Personal Data
As a 1800 platform user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:
You have the right to request a copy of the personal information we hold about you.
You may request corrections to any inaccurate or incomplete information in your account.
In certain circumstances, you have the right to request the deletion of your personal data from our systems.
To exercise any of the above rights, please contact the 1800 support team at [email protected] with a clear description of your request. We will respond within 14 business days. Some requests may require additional identity verification before they can be processed.
5. Policy Changes & How to Contact Us
1800 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technologies used. Users will be notified of any significant changes via in-platform notifications or their registered email.
The effective date stated at the top of this document will be updated whenever amendments are made. Continued use of the 1800 platform after changes are published will be considered acceptance of the updated terms.
If you have any questions about this Privacy Policy or how we handle your data, you can reach us through:
- Email: [email protected]
- Help page: FAQ
We are committed to providing clear and accurate responses within a reasonable timeframe for all privacy-related enquiries.
Your Data Is Safe With Us
If you have further questions about privacy or would like to learn more about the 1800 platform, our team is ready to help. Visit the FAQ page or register an account today.